TITLE VI COMPLAINT FORM
|
TITLE VI POLICY AND COMPLAINT FORM (policy & complaint form click here to download)lagrangetitleviprogram2022.doc
|
Methods of filing a complaint:
Complete the Complaint Form, and send it to:
LaGrange County Council on Aging
Cheri Perkins, Executive Director
PO Box 107
LaGrange, IN 46761
Verbal complaints are accepted and transcribed by Cheri Perkins. To make a verbal complaint, call 260-463-4161 and ask for Cheri Perkins.
LaGrange County Area Transit investigates complaints received no more than 30 days after the alleged incident. LaGrange County Area Transit will process complaints that are complete. Once the complaint is received, LaGrange County Area Transit will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by LaGrange County Area Transit and Executive Director Cheri Perkins.
LaGrange County Area Transit has up to 30 days to investigate the complaint. If more information is needed to resolve the case, the Executive Director, Cheri Perkins may contact the complainant. The complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case.
(1)Complaints must be in writing and signed by the complainant(s) and must include the complainant(s) name, address and phone number. The ADA/Title VI contact person will assist the complainant with documenting the issues if necessary.
(2)Allegations received by fax or e-mail will be acknowledged and processed, once the identity of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant is required to mail a signed, original copy of the fax or email transmittal for the complaint to be processed.
(3)Allegations received by telephone will be reduced to writing and provided to the complainant for confirmation or revision before processing. A complaint form will be forwarded to the complainant for him/her to complete, sign and return for processing.
If LaGrange County Area Transit’s investigator is not contacted by the complainant or does not receive the additional Information within sixty days, LaGrange County Area Transit can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has ten days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
Complete the Complaint Form, and send it to:
LaGrange County Council on Aging
Cheri Perkins, Executive Director
PO Box 107
LaGrange, IN 46761
Verbal complaints are accepted and transcribed by Cheri Perkins. To make a verbal complaint, call 260-463-4161 and ask for Cheri Perkins.
LaGrange County Area Transit investigates complaints received no more than 30 days after the alleged incident. LaGrange County Area Transit will process complaints that are complete. Once the complaint is received, LaGrange County Area Transit will review it and the complainant will receive an acknowledgement letter informing them whether the complaint will be investigated by LaGrange County Area Transit and Executive Director Cheri Perkins.
LaGrange County Area Transit has up to 30 days to investigate the complaint. If more information is needed to resolve the case, the Executive Director, Cheri Perkins may contact the complainant. The complainant has 30 days from the date of the letter to send requested information to the investigator assigned to the case.
(1)Complaints must be in writing and signed by the complainant(s) and must include the complainant(s) name, address and phone number. The ADA/Title VI contact person will assist the complainant with documenting the issues if necessary.
(2)Allegations received by fax or e-mail will be acknowledged and processed, once the identity of the complainant(s) and the intent to proceed with the complaint have been established. For this, the complainant is required to mail a signed, original copy of the fax or email transmittal for the complaint to be processed.
(3)Allegations received by telephone will be reduced to writing and provided to the complainant for confirmation or revision before processing. A complaint form will be forwarded to the complainant for him/her to complete, sign and return for processing.
If LaGrange County Area Transit’s investigator is not contacted by the complainant or does not receive the additional Information within sixty days, LaGrange County Area Transit can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has ten days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at:
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
Our Mission: The LaGrange County Council on Aging is a not for profit agency that was established n 1975. Our mission is to be a provider and resource for services that improve the quality of life for older adults of LaGrange County. Our goal is to service people and enable them to retain their independence, including providing safe and reliable public transportation .
The LaGrange County Council on Aging does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
The LaGrange County Council on Aging does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.